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Front Office Associate

About Pilgrim Furniture and Mattress City

Since 1961, Pilgrim Furniture and Mattress City has developed a well-earned reputation for offering a wide variety of quality furnishings, all at affordable prices. From living rooms, bedrooms and dining rooms to accessories and more, you’ll always find the selection and service you demand at a price you deserve!

Job Description

Primarily responsible for assisting and processing customer sales paperwork, answering and trouble shooting customer questions and concerns with the utmost professionalism and efficiency. Receiving, placing and routing telephone calls to and from customers and vendors.

Responsibilities/Duties/Functions/Tasks:

Provide a variety of supportive services and related activities as directed by the Front Office Manager and Assistant Manager. Interact with customers, vendors and the public on a daily basis by:

  • Reviewing and processing customer’s sales orders
  • Accepting and recording cash, check or credit card payments from customers
  • Processing individual daily deposit of monies
  • Receiving, placing and routing telephone calls
  • Scheduling delivery and pick-up of customer merchandise
  • Reconfirming deliveries
  • Processing cancellations or changes to customer sales orders

Qualifications:

  • High school diploma or equivalent
  • Ability to communicate effectively both orally and in writing
  • Cooperative and professional disposition
  • Reliable transportation

Work Requirements:

  • Cooperative and professional disposition
  • Ability to follow oral and written instructions
  • Able to work in a fast paced environment
  • Ability to work with a flexible schedule
  • Good analytical and problem-solving skills
  • Ability to interact with a variety of people
  • Ability to communicate effectively both verbally and in writing with customers, employees and the public
  • Ability to work independently and manage time effectively
  • Willingness to learn new skills
  • Professionally answering and routing telephone calls and greeting visitors
  • Ability to operate standard office equipment including, but not limited to, computers, copiers, calculators and facsimile machines
  • Ability to occasionally lift 10 to 30 lbs

Pilgrim Furniture and Mattress City maintains a drug-free workplace and performs pre-employment background and drug tests.

Pilgrim Furniture and Mattress City is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification protected by federal, state or local laws.

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