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Track Your Delivery

On the day of your scheduled delivery you can track it's arrival below using your Sales Order Number or the Phone Number associated with your Pilgrim account.

Ensuring Your Delivery Is A Smooth And Successful Experience

We pride ourselves in making furniture buying at Pilgrim Furniture City as satisfying and hassle-free as possible, from your in-store experience to delivery.

The very same day your furniture arrives, we will call to inform you of our next available delivery date.

2 days before your delivery, we will call you with your 4-hour time window.

To serve our customers more effectively, our delivery office personnel maintain close contact with our drivers throughout the day.

Our drivers will remove and dispose of your old mattress and/or foundation when purchasing the same.

Our drivers will set up and assemble all merchandise being delivered.

Our drivers may call up to 1/2 hour prior to arriving for the delivery if requested.

Our drivers have years of experience delivering furniture. They are experienced in making difficult deliveries and look for various options in making successful deliveries.

Our furniture is carefully packed and wrapped during the transport to the delivery destination.

Due to the high volume of deliveries that go out daily, we are unable to request any specific time frames. For this reason, it is best that you choose a delivery date when someone can be available at any time. For your convenience, you may provide us with a call-ahead number and our drivers will contact you when they are on their way.

Of course there can always be unforeseen delays, such as accidents, traffic tie- ups or bad weather. However, we will keep you updated throughout the day if there are any such delays.

Delivery Preparation Requirements

- All orders must be paid in full at the time that the orders are scheduled.
- Please have the room cleared of old furniture.
- Please have all sidewalks, stairs, and hallways cleared of obstruction and debris.
- Please notify office of any special arrangements regarding a difficult delivery. Ex. narrow hallways and/or doorways, 2nd floor, etc.

Due to our insurance liability policy, Pilgrim furniture drivers cannot:

- Deliver your “OLD” furniture to another address.
- Move any electronic equipment.

Due to the high volume of deliveries that go out daily, your order will be prepared for delivery 48 hours in advance. For this reason, we will be unable to cancel a delivery within 3 days of the scheduled date. If you should cancel a delivery within this time, you may be subject to a $50 fee.